At Intrinsic Beauty, we are committed to delivering your orders promptly and efficiently. We aim to provide transparent information about packaging and associated costs to build trust, confidence, and loyalty with our customers.​ We take great care in packaging and shipping our products to ensure they arrive safely and in perfect condition.

 

All orders are processed within 5 business days. Depending on where you live in Canada, orders may arrive anywhere between 3-10 business days after they are placed. We are unable to provide shipping estimates for orders outside of Canada. ​

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Shipping Fees ​

CANADA: C$10.00 (Free shipping on orders over C$40.00)

**Note that for orders of single eyeshadow refill only, delivery will be via standard mail with no tracking for C$2.50)

U.S.A.: C$15.00

INTERNATIONAL: C$20.00

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In the rare event that your item arrives damaged or with a notable defect, we will gladly replace the item (via regular mail). Returns of the damaged items are not required. Please contact us within 10 days of delivery at wild@intrinsicbeauty.ca. Ensure to include:

• Your order number

• A description of the damage or defect

• Clear photos of the damaged product

 

Due to the nature of our products, we do not offer refunds or exchanges. Thank you for your understanding and supporting our small business!